domestic orders (not including custom orders)
- Ground orders are processed and shipped within 2-4 business days after the order has been placed.
- Domestic orders are shipped USPS First Class Mail or Priority Mail depending on the content. First Class Mail delivery times vary. Priority Mail is delivered within 2-3 business days. All orders include tracking number.
- No orders include additional insurance unless requested via email prior to the order being shipped.
- We are not responsible for lost packages or packages damaged in transit.
If you need to change your shipping address after ordering but prior to a shipping confirmation email being sent to you, e-mail email@example.com as quickly as possible. If the order has not already gone out, the new address will be noted. If the order has already shipped, buyer pays for second shipping after package is returned to sender.
If for any reason you are not satisfied with your purchase, non-custom orders can be returned within 14 days. E-mail us directly at firstname.lastname@example.org with your order number before mailing your products to guarantee a proper return. Customer is responsible for return shipping, and a refund will be issued once items has been received in satisfactory condition. Mail returns to:
Brown Fox Calligraphy
171 Lily Street
San Francisco, CA 94102
All custom order sales are final due to their specific nature.